00346nam a2200145Ia 4500008004100000020001500041041000800056082001600064100002500080245001900105250000600124260004000130300000700170650002300177210716s2000    xx            000 0 und d  a8173713154  aeng  a374.22 FRAN  aFrances;Bee, Ronald.  aCustomer care.  a1  aHyderabadbUniversities Pressc2000  a80  aGeneral Management