TY - BOOK AU - Munro Faure, Lesley; Munro Faure, Malcolm; Bones, Edward. TI - Achieving the new international quality standards: a step by step guide to bs en iso9000: Step by step guide to bs en iso9000 SN - 8173712921 U1 - 658.4013 MUNL PY - 2000/// CY - Hyderabad PB - Universities Press KW - TQM ER -