TY  - BOOK
AU  - Mertins, Kai.
AU  - Heisig, Peter.
AU  - Vorbeck, Jens.
TI  - Knowledge management: concepts and best practices 
SN  - 9788184891881
U1  - 658.4062  1
PY  - 2009///
CY  - New Delhi
PB  - Springer
KW  - Knowledge management in a global company IBM global services
KW  - Cultural change triggers best practice sharing british aerospace plc
ER  -