00343nam a2200145Ia 4500008004100000020001500041041000800056082001800064100002000082245002400102250000600126260004500132300001100177650000900188210716s2008    xx            000 0 und d  a0195677951  aeng  a658.4013 BEDK  aBedi, Kanishka.  aQuality management.  a1  aNew delhibOxford University Pressc2008  axi,712  aNone