TY  - BOOK
AU  - Jauhari, Vinnie;Dutta, Kirti.
TI  - Services: marketing operations and management: Marketing operations and management
SN  - 0195689089
U1  - 658.804 JAUV 
PY  - 2009///
CY  - New Delhi
PB  - Oxford University Press
KW  - Services Marketing
ER  -