00724nam a2200217Ia 450000500170000000800410001702000180005804000180007604100080009408200220010210000200012424500970014425000120024126000570025330000200031065000270033065000640035765000430042170000200046470000220048420220225114557.0210716s2008    xx            000 0 und d  a9788131505182  cAIMIT LIBRARY  aeng  a658.812 21bBARR  aBaran, Roger J.  aCustomer relationship management /cBy Roger J. Baran, Robert J. Galka and Daniel P. Strunk.  a1st ed.  aNew Delhi :bCengage Learning India Pvt Ltd ,c2008.  a308p. ;c24 cm.  aSales strategy and CRM  aRelationship marketing and customer relationship management  aDatabase and customer data development  aGalka, Robert J  aStrunk, Daniel P.