TY  - BOOK
AU  - Finch, Lloyd C.
TI  - Call center success: essential skills for CSRs: Essential skills for CSRs
SN  - 8176495271
U1  - 658.402 FINL 
PY  - 2004///
CY  - New Delhi
PB  - Viva Books
KW  - General Management
ER  -