Finch, Lloyd C. <br/><br/>
Call center success: essential skills for CSRs  Essential skills for CSRs 

 - 1 
 - New Delhi  Viva Books  2004 
 - vi,119 
<br/><br/><label>ISBN: </label>8176495271 
<br/><br/><label>Subjects--Topical Terms: </label><br/>General Management
<br/><br/><label>Dewey Class. No.: </label>658.402 FINL