TY  - BOOK
AU  - Klassen, Robert D; Menor, Larry J.
TI  - Cases in operations management: building customer value through world class operations: Building customer value through world class operations
SN  - 9788178298641
U1  - 658.56 KLAR 
PY  - 2006///
CY  - New Delhi
PB  - Sage Publications
KW  - Production & Operations Management
ER  -