TY  - BOOK
AU  - Kumar, K B.
TI  - ICFAI university press on insurance : : customer service 
SN  - 8131401804
U1  - 368  1
PY  - 2006///
CY  - Hyderabad
PB  - ICFAI University Press
KW  - Insurance(368)
KW  - Tracking customer satisfaction
KW  - Quality of service in non-life insurance
KW  - At every stop of life
ER  -