TY  - BOOK
AU  - Krishna, S Jaya.
AU  - Krishna, S Jaya.
TI  - Business service management: an introduction: Introduction
SN  - 8131401367
U1  - 658.81 KRIS 
PY  - 2006///
CY  - Hyderabad
PB  - ICFAI University Press
KW  - Sales & Distribution Management
ER  -