00917nam a2200253Ia 4500 20220216105103.0 210716s2009 xx 000 0 und d 9780070660076 AIMIT LIBRARY eng 658.804 4 ZEIV Zeithaml, Valarie A. 20148 Services marketing : integrating customer focus across the firm / By Valarie A Zeithaml...[et.al]. 4th ed. Special Indian Edition New Delhi : Tata McGraw Hill Publishing Company Ltd , 2009. Xxix, 743p. ; 24 cm. Customer perceptions of services 20149 Aligning service design and standards 20150 Understanding customer requirements 20151 Gremler, Dwayne D. 20152 Bitner, Mary Jo. 20153 Pandit, Ajay. 20154 ddc BK 4th 658.804 ZEIV 202073 202073 0 0 ddc 0 0 MBA AIMIT AIMIT 2008-01-02 425.00 Bill no:8013; Bill dt:2007-12-18 0 658.804 ZEIV MBA04639 2026-05-23 00:00:00 318.75 2021-07-16 BK 0 0 ddc 0 0 MBA AIMIT AIMIT 2009-04-17 425.00 Bill no:9191; Bill dt:2009-02-12 0 658.804 ZEIV MBA05906 2026-05-23 00:00:00 318.75 2021-07-16 BK 0 0 ddc 0 0 MBA AIMIT AIMIT 2009-10-10 450.00 Bill no:283; Bill dt:2009-09-17 0 658.804 ZEIV MBA06469 2026-05-23 00:00:00 337.50 2021-07-16 BK 0 0 ddc 0 0 MBA AIMIT AIMIT 2009-10-10 450.00 Bill no:283; Bill dt:2009-09-17 0 658.804 ZEIV MBA06470 2026-05-23 00:00:00 337.50 2021-07-16 BK 0 0 ddc 0 0 MBA AIMIT AIMIT 2009-10-10 450.00 Bill no:283; Bill dt:2009-09-17 0 658.804 ZEIV MBA06471 2026-05-23 00:00:00 337.50 2021-07-16 BK 0 0 ddc 0 0 MBA AIMIT AIMIT 2009-10-10 450.00 Bill no:283; Bill dt:2009-09-17 0 658.804 ZEIV MBA06472 2026-05-23 00:00:00 337.50 2021-07-16 BK 0 0 ddc 0 0 MBA AIMIT AIMIT 2009-10-10 450.00 Bill no:283; Bill dt:2009-09-17 0 658.804 ZEIV MBA06473 2026-05-23 00:00:00 337.50 2021-07-16 BK 0 0 ddc 0 0 MBA AIMIT AIMIT 2009-10-10 450.00 Bill no:283; Bill dt:2009-09-17 0 658.804 ZEIV MBA06474 2026-05-23 00:00:00 337.50 2021-07-16 BK 0 0 ddc 0 0 MBA AIMIT AIMIT 2009-10-10 450.00 Bill no:283; Bill dt:2009-09-17 0 658.804 ZEIV MBA06475 2026-05-23 00:00:00 337.50 2021-07-16 BK 0 0 ddc 0 0 MBA AIMIT AIMIT 2009-10-10 450.00 Bill no:283; Bill dt:2009-09-17 0 658.804 ZEIV MBA06476 2026-05-23 00:00:00 337.50 2021-07-16 BK 0 0 ddc 0 0 MBA AIMIT AIMIT 2009-10-10 450.00 Bill no:283; Bill dt:2009-09-17 0 658.804 ZEIV MBA06477 2026-05-23 00:00:00 337.50 2021-07-16 BK 0 0 ddc 0 0 MBA AIMIT AIMIT 2009-10-10 450.00 Bill no:283; Bill dt:2009-09-17 0 658.804 ZEIV MBA06478 2026-05-23 00:00:00 337.50 2021-07-16 BK 0 0 ddc 0 0 MBA AIMIT AIMIT 2009-10-10 450.00 Bill no:283; Bill dt:2009-09-17 0 658.804 ZEIV MBA06479 2025-07-21 00:00:00 337.50 2021-07-16 BK 0 0 ddc 0 0 MBA AIMIT AIMIT 2009-10-10 450.00 Bill no:283; Bill dt:2009-09-17 0 658.804 ZEIV MBA06480 2026-05-23 00:00:00 337.50 2021-07-16 BK 0 0 ddc 0 0 MBA AIMIT AIMIT 2009-10-10 450.00 Bill no:283; Bill dt:2009-09-17 0 658.804 ZEIV MBA06481 2026-05-23 00:00:00 337.50 2021-07-16 BK 0 0 ddc 0 0 MBA AIMIT AIMIT 2009-10-10 450.00 Bill no:283; Bill dt:2009-09-17 0 658.804 ZEIV MBA06482 2026-05-23 00:00:00 337.50 2021-07-16 BK 0 0 ddc 0 0 MBA AIMIT AIMIT 2009-10-10 450.00 Bill no:283; Bill dt:2009-09-17 0 658.804 ZEIV MBA06483 2026-05-23 00:00:00 337.50 2021-07-16 BK