TY  - BOOK
AU  - Besterfield, Dale H;Besterfield Michna, Carol;Besterfield, Glen H;Besterfield Sacre, Mary.
TI  - Total quality management
SN  - 9788177584127
U1  - 658.4013 BESD 
PY  - 2010///
CY  - New Delhi
PB  - Pearson Education
KW  - TQM
ER  -