00522nam a2200145Ia 4500008004100000020001800041041000800059082001700067100004100084245016100125250000600286260006100292300001400353650000900367210716s2007    xx            000 0 und d  a9780070659193  aeng  a658.409 KERR  aKerber, Ronald L;Laseter, Timothy M.  aStrategic product creation: deliver customer satisfaction from every level of your company.bDeliver customer satisfaction from every level of your company.  a1  aNew DelhibTata McGraw Hill Publishing Company Ltdc2007  axviii,318  aNone