00665nam a2200169Ia 4500008004100000020001800041041000800059082001700067100004600084245012100130250000600251260006100257300001200318650001500330999001900345952013100364210716s2006    xx            000 0 und d  a9780070615663  aeng  a658.804 FITJ  aFitzsimmons, James A;Fitzsimmons, Mona J.  aService management: operations strategy and information technology.bOperations strategy and information technology.  a5  aNew DelhibTata McGraw Hill Publishing Company Ltdc2006  axiv,605  aMANAGEMENT  c201537d201537  00102ddc40738MBAaAIMITbAIMITd2006-10-31g450.00l0o658.804 FITJpMBA04103r2025-07-21 00:00:00v360.00w2021-07-16yBK