TY  - BOOK
AU  - Fitzsimmons, James A;Fitzsimmons, Mona J.
TI  - Service management: operations strategy and information technology: Operations strategy and information technology
SN  - 9780070615663
U1  - 658.804 FITJ 
PY  - 2006///
CY  - New Delhi
PB  - Tata McGraw Hill Publishing Company Ltd
KW  - MANAGEMENT
ER  -