Fitzsimmons, James A;Fitzsimmons, Mona J. <br/><br/>
Service management: operations strategy and information technology.  Operations strategy and information technology. 

 - 5 
 - New Delhi  Tata McGraw Hill Publishing Company Ltd  2006 
 - xiv,605 
<br/><br/><label>ISBN: </label>9780070615663 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT
<br/><br/><label>Dewey Class. No.: </label>658.804 FITJ