00475nam a2200145Ia 4500008004100000020001500041041000800056082001900064100003600083245011600119250000600235260006100241300001300302650001400315210716s2004    xx            000 0 und d  a0070596190  aeng  a658.80019 ROBS  aRobinette, Scott;Brand, Claire.  aEmotion marketing: the hallmark way of winning customers for life.bHallmark way of winning customers for life.  a1  aNew DelhibTata McGraw Hill Publishing Company Ltdc2004  axvii,247  aMarketing