00363nam a2200145Ia 4500008004100000020001500041041000800056082001800064100002100082245003900103250000600142260003200148300001200180650002500192210716s2005    xx            000 0 und d  a8175541083  aeng  a658.4094 FOST  aFoster, Timothy.  aHow to be better at customer care.  a1  aNew DelhibKogan Pagec2005  avii,168  aKnowledge Management