Foster, Timothy. <br/><br/>
How to be better at customer care. 

 - 1 
 - New Delhi  Kogan Page  2005 
 - vii,168 
<br/><br/><label>ISBN: </label>8175541083 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Knowledge Management
<br/><br/><label>Dewey Class. No.: </label>658.4094 FOST