TY  - BOOK
AU  - Tiwana, Amrit.
TI  - Essential guide to knowledge management: : E business and CRM applications 
SN  - 0130320005
U1  - 658.4062  1
PY  - 2001///
CY  - London
PB  - Prentice Hall
KW  - Knowledge enabled customer relationship management
KW  - Leadership change management measurement and refinement
ER  -