Tiwana, Amrit. <br/><br/>
Essential guide to knowledge management:   E business and CRM applications / 
By Amrit Tiwana. 
 - 1st ed. 
 - London :  Prentice Hall ;  2001. 
 - xxiv,315p. ;  PB  23 cm. 
<br/><br/><label>ISBN: </label>0130320005 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Knowledge enabled customer relationship management<br/>Leadership change management measurement and refinement
<br/><br/><label>Dewey Class. No.: </label>658.4062   / TIWA