00448nam a2200145Ia 4500008004100000020001500041041000800056082001900064100003700083245011600120250000600236260003300242300001300275650001400288210716s2001    xx            000 0 und d  a0071364145  aeng  a658.80019 ROBS  aRobinette, Scott; Brand, Claire.  aEmotion marketing: the hallmark way of winning customers for life.bHallmark way of winning customers for life.  a1  aNew DelhibMcGraw Hillc2001  axvii,247  aMarketing