TY  - BOOK
AU  - Timm, Paul R.
TI  - Customer service: career success through customer satisfaction: Career success through customer satisfaction
SN  - 0130859591
U1  - 658.81 TIMP 
PY  - 2001///
CY  - New Delhi
PB  - Prentice Hall
KW  - Sales & Distribution Management
ER  -