Timm, Paul R. <br/><br/>
Customer service: career success through customer satisfaction.  Career success through customer satisfaction. 

 - 2 
 - New Delhi  Prentice Hall  2001 
 - vii,223 
<br/><br/><label>ISBN: </label>0130859591 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Sales & Distribution Management
<br/><br/><label>Dewey Class. No.: </label>658.81 TIMP