00389nam a2200145Ia 4500008004100000020001500041041000800056082002100064100002600085245006300111250000600174260003300180300000800213650002200221210716s2005    xx            000 0 und d  a8174462554  aeng  a658.312404  EFFE  aEffective call center  aEffective call center training: soft skills.bSoft skills.  a1  aNew DelhibExcel Booksc2005  a220  aGeneral Knowledge