TY  - BOOK
AU  - Naumann, Earl;Giel, Kathleen.
TI  - Customer satisfaction measurement and management: using the voice of the customer: Using the voice of the customer
SN  - 0538844396
U1  - 658.812 NAUE 
PY  - 1995///
CY  - Ohio
PB  - Thomson south western
KW  - Sales & Distribution Management
ER  -