Naumann, Earl;Giel, Kathleen. <br/><br/>
Customer satisfaction measurement and management: using the voice of the customer.  Using the voice of the customer. 

 - 1 
 - Ohio  Thomson south western  1995 
 - xix,457 
<br/><br/><label>ISBN: </label>0538844396 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Sales & Distribution Management
<br/><br/><label>Dewey Class. No.: </label>658.812 NAUE