TY  - BOOK
AU  - Chaturvedi, Mukesh; Chaturvedi, Abhinav.
TI  - Customer relationship management: an Indian perspective: Indian perspective
SN  - 8174464565
U1  - 658.812 CHAM 
PY  - 2005///
CY  - New Delhi
PB  - Excel Books
KW  - CRM
ER  -