00377nam a2200145Ia 4500008004100000020001500041041000800056082001700064100002200081245006500103250000600168260003600174300001200210650000900222210716s2000    xx            000 0 und d  a0130826650  aeng  a658.812 HARE  aHarris, Elaine K.  aCustomer service: a practical approach.bPractical approach.  a2  aNew JerseybPrentice Hallc2000  axii,148  aNone