00341nam a2200133Ia 4500008004100000041000800041082001500049100002600064245002900090250000600119260004700125300000800172650002700180210716s2004    xx            000 0 und d  aeng  a651.7 RAIU  aRai, Urmila;Rai, S M.  aEffective communication.  a1  aNew DelhibHimalaya Publishing Housec2004  a346  aBusiness Communication