Freemantle, David. <br/><br/>
What customers like about you: adding emotional value for service excellence and competitive advantage.  Adding emotional value for service excellence and competitive advantage. 

 - 1 
 - London  2004 
 - 304 
<br/><br/><label>ISBN: </label>1857882067 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CRM
<br/><br/><label>Dewey Class. No.: </label>658.812 FRED