TY  - BOOK
AU  - Evans, James R; Dean, James W.
TI  - Total quality: management, organization, and strategy: Management  organization and strategy
SN  - 9812400680
U1  - 658.4013 EVAJ 
PY  - 2004///
CY  - New Delhi
PB  - Thomson south western
KW  - TQM
ER  -