00325nam a2200145Ia 4500008004100000020001500041041000800056082001900064100002200083245003200105250000600137260002000143300000700163650000900170210716s2005    xx            000 0 und d  a8174390421  aeng  a658.31244 STRJ  aStraub, Joseph T.  aManaging irritating people.  a1  aNew Delhic2005  a95  aNone