00379nam a2200145Ia 4500008004100000020001500041041000800056082001700064100001900081245006100100250000600161260003400167300000700201650002500208210716s2005    xx            000 0 und d  a817439043X  aeng  a658.812 GAGS  aGage, Susan M.  aAgile manager's guide to extraordinary customer service.  a1  aNew DelhibGemini Booksc2005  a95  aMarketing Management