@book{199182,
	author = {Watson, Charles E.},
	title = {What smart people do when dumb things happen at work: hundreds of tips for dealing with all the blunders glitches traps and setbacks that sabotage your road to sucess.},
	publisher = {Jaico Publishing House},
	year = {2004},
	address = {Bangalore},
	edition = {1}
}