00351nam a2200145Ia 4500008004100000020001500041041000800056082001800064100003000082245003000112250000600142260003900148300001000187650000800197210716s2004    xx            000 0 und d  a8129700824  aeng  a658.4013 CHAP  aCharantimath, Poornima M.  aTotal quality management.  a1  aNew DelhibPearson Educationc2004  ax,254  aTQM