00337nam a2200133Ia 4500008004100000020001500041041000800056082001700064100002400081245002400105260003900129300001200168650002300180210716s2005    xx            000 0 und d  a8129704579  aeng  a658.804 RAOK  aRao, K Rama Mohana.  aServices marketing.  aNew DelhibPearson Educationc2005  axiv,658  aServices Marketing