Besterfield, Dale H;Besterfield Michna, Carol;Besterfield, Glen H;Besterfield Sacre, Mary. <br/><br/>
Total quality management. 

 - 3 
 - New Delhi  Pearson Education  2005 
 - 640 
<br/><br/><label>ISBN: </label>8129702606 
<br/><br/><label>Subjects--Topical Terms: </label><br/>TQM
<br/><br/><label>Dewey Class. No.: </label>658.4013 BESD