Fitzsimmons, James A;Fitzsimmons, Mona. <br/><br/>
Service management for competitive advantage. 

 - 1 
 - New York  McGraw Hill  1994 
 - xviii,462 
<br/><br/><label>ISBN: </label>0070212171 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT
<br/><br/><label>Dewey Class. No.: </label>658 FITJ