TY - BOOK AU - Wilkinson, Adrian;Willmott, Hugh. AU - Wilkinson, Adrian;Willmott, Hugh. TI - Making quality critical: new perspectives on organizational change: New perspectives on organizational change SN - 0415117542 U1 - 658.4013 WILA PY - 1995/// CY - New York PB - Routledge KW - Operations Management ER -