00568nam a2200181Ia 450000500170000000800410001702000150005804000180007304100080009108200220009910000190012124500640014025000120020426000490021630000250026565000540029065000420034420220302111223.0210716s2006    xx            000 0 und d  a8174462678  cAIMIT LIBRARY  aeng  a658.804 21bSHAR  aShanker, Ravi.  aServices marketing :btext and readings /cBy Ravi Shanker.  a1st ed.  aNew Delhi :bLiving Media India Ltd ,c2006.  aXvi, 656p. ;c24 cm.  aInformation technology and communication services  aTransportation and logistics services