Shanker, Ravi. <br/><br/>
Services marketing :  text and readings / 
By Ravi Shanker. 
 - 1st ed. 
 - New Delhi :  Living Media India Ltd ,  2006. 
 - Xvi, 656p. ;  24 cm. 
<br/><br/><label>ISBN: </label>8174462678 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Information technology and communication services<br/>Transportation and logistics services
<br/><br/><label>Dewey Class. No.: </label>658.804   / SHAR