Sterne, Jim. <br/><br/>
Customer service on the internet: building relationships, increasing loyalty, and staying competitive.  Building relationships, increasing loyalty, and staying competitive. 

 - 1 
 - New Delhi  John Wiley & sons  1996 
 - xxvi,326 
<br/><br/><label>ISBN: </label>0471155063 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CRM
<br/><br/><label>Dewey Class. No.: </label>658.812027 STEJ