00357nam a2200145Ia 4500008004100000020001500041041000800056082001700064100002500081245003600106250000600142260004400148300001100192650000800203210716s2004    xx            000 0 und d  a8179922804  aeng  a658.812 POCD  aPo-Chedley, David A.  aClient relationship management.  a1  aNew DelhibJaico Publishing Housec2004  aix,183  aCRM