TY  - BOOK
AU  - Mohamed, H Peeru.
AU  - Sagadevan, A.
TI  - Customer relationship management: astep-by-step approach 
SN  - 8125912053
U1  - 658.812  1
PY  - 2003///
CY  - New Delhi
PB  - Vikas Publishing House Pvt  Ltd
KW  - Building customer relationship management
KW  - Focus on customer relationship
ER  -