Mohamed, H Peeru. <br/><br/>
Customer relationship management :  astep-by-step approach / 
By H Peeru Mohamed and A Sagadevan. 
 - 1st ed. 
 - New Delhi :  Vikas Publishing House Pvt  Ltd ,  2003. 
 - Xiii, 224p. ;  24 cm. 
<br/><br/><label>ISBN: </label>8125912053 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Building customer relationship management<br/>Focus on customer relationship
<br/><br/><label>Dewey Class. No.: </label>658.812   / MOHH