TY  - BOOK
AU  - McKenna, Regis.
TI  - Total Access: Giving customers what they want in an anytime anywhere world: Giving customers what they want in an anytime anywhere world
SN  - 1578512441
U1  - 658.812 MEKR 
PY  - 2002///
CY  - New York
PB  - Harvard Business School Press
KW  - Sales & Distribution Management
ER  -