TY  - BOOK
AU  - Nykamp, Melinda
TI  - Customer differential : the complete guide to implementing customer relationship management: Complete guide to implementing customer relationship management
SN  - 081440622X
U1  - 658.8012 NYKM 
PY  - 2001///
CY  - New York
PB  - AMACOM
KW  - None
ER  -