00349nam a2200145Ia 4500008004100000020001500041041000800056082001700064100001400081245002400095250000600119260004700125300000800172650002300180210716s2003    xx            000 0 und d  a8178666383  aeng  a658.804 JHAS  aJha, S M.  aServices marketing.  a1  aBangalorebHimalaya Publishing Housec2003  a729  aServices Marketing